Title:  F&B Retail Manager (franchise restaurants & Aramark proprietary concepts)

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters. 

Job Description

WHAT MOVES YOU

•    You’re adaptable, creative, and thrive in dynamic environments where you can bring fresh ideas and execute them your way.
•    You believe in building strong teams through trust, collaboration, and meaningful relationships.
•    You stay calm, collected, and focused, even when things get hectic — your leadership is your anchor.
•    You're a detail-driven pro with a strong grasp of financials — controlling costs and meeting budgets is your superpower.
•    You’re always one step ahead, proactively anticipating the needs of both your customers and clients.

WHAT YOU’LL DO

Reporting to the Assistant General Manager, the F&B Retail Manager oversees the daily operations of retail food service components, including both proprietary concepts and third-party contracts. This role involves planning, organizing, directing, and evaluating multiple units while leading and developing a team of food service associates. The Retail Manager ensures operational excellence, financial performance, and exceptional customer service across all locations.

Job Responsibilities

•    Lead the day-to-day operations of all retail components, stepping in to support front-line functions when needed.
•    Ensure full compliance with Aramark standards, third-party contract agreements, health & safety regulations, and food safety policies.
•    Develop and manage period forecasts, analyzing and explaining variances in sales, costs, and operational performance.
•    Oversee staff scheduling and daily labor tracking; report labor updates to the Assistant General Manager.
•    Manage inventory control, food and labor costs, and direct operating expenses; assist with weekly inventory counts.
•    Ensure a high standard of quality, accuracy, and courteous customer service is delivered consistently.
•    Partner with leadership to manage recruitment, onboarding, training, progressive discipline, accommodations, and HR policy compliance.
•    Support the Assistant General Manager and HR team in conducting employee relations matters and disciplinary action.
•    Motivate and develop Supervisory staff, promoting accountability and operational excellence.
•    Collaborate with the Marketing Manager to plan and launch promotions and brand activations.
•    Monitor and coordinate equipment maintenance and repair needs.
•    Manage daily revenue collection, reporting, and deposits; ensure compliance with cash handling and auditing protocols.
•    Uphold all Aramark policies, procedures, and health & safety standards.

Qualifications

•    Minimum of 5 years’ supervisory experience in a high-volume, fast-paced food service environment.
•    Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant business software.
•    Strong financial acumen with experience managing food and labor costs, inventory, and budget forecasting.
•    Excellent interpersonal, leadership, and communication skills with a customer-first mindset.
•    Well-organized and capable of managing multiple priorities under tight deadlines.
•    Flexible and dependable — must be available for evening and weekend shifts as required.
•    Valid driver’s license required.
•    Experience working in a unionized environment is considered a strong asset.

Education