Title:  General Manager - Aramark @ Wilfrid Laurier University

Job Description

Aramark Canada is currently seeking an experienced Food Service Leader in the Waterloo Region. Aramark @ Wilfrid Laurier University requires an exceptional candidate with high-volume, multi-unit unionized management experience. As the General Manager, you will lead a team of 4 to 6 managers overseeing multiple outlets, including national franchise and proprietary brands. With annual top-line sales that exceed $7 million we are looking for a seasoned senior leader who is enthusiastic about managing and developing their team to deliver world-class services.

Job Responsibilities

Key qualifications and responsibilities for the General Manager position include:

•    Superior interpersonal skills: You will need to influence stakeholders at both the client and Aramark level and inspire the entire operations team.
•    Strong Financial Literacy: Proven ability in analyzing financial statements, operating reports, budget variance reports and other financial statements with expertise specific to food, labour cost and inventory control.
•    Daily oversight: Reporting into the Central Region, the General Manager will oversee Aramark’s daily food service operations across multiple outlets on the Wilfried Laurier campus.
•    Profitable management: You will be responsible for managing these services under contract with the client, ensuring profitability.
•    Vision and leadership: Provide vision for growing the business while exemplifying excellent leadership.
•    Safe and enjoyable environment: Focus on creating a safe and enjoyable working environment for our employees.
•    Adaptability: Job duties may change, or new ones may be assigned without formal notice, so adaptability is key.

Responsibilities: 

•    Direct and lead a large, multi-unit food, beverage, and facility operation.
•    Strong leadership of 85-90 unionized hourly staff, and 4-6 salaried managers regarding production, merchandising, quality, cost control, labour, scheduling, staffing, training, development, and mentorship.
•    Manage client and community relationships on campus, continually assess operations, and develop plans to provide optimal service while driving employee and customer satisfaction. 
•    Prepare business plans, budgets, and forecasts, ensuring accurate and timely financial reporting for all business sectors and monitor financial operating results to achieve company and client objectives.
•    Recommend methods, resources, and implementation for service improvement and growth based on operational needs/capabilities. 
•    Ensures compliance with Aramark's standards of operation including safety standards and Aramark’s Business Conduct Policy. 
•    Maintain procedures and compliance for purchasing, receiving, storage, preparation, HR, marketing and adhere to both Aramark and government record compliance.
 

Qualifications

In order to be prepared for this leadership role, qualified candidates will possess:

•    University Degree or College Diploma in Hospitality, Business Management, highly preferred in an area of Food Service, Hospitality, or Business Management. 
•    Successfully demonstrated minimum 5 years’ experience in a leadership capacity 
•    Experience managing and developing hourly unionized staff is required
•    Service contract negotiations and an understanding of collective bargaining agreements
•    Excellent computer literacy including Microsoft Excel, PowerPoint, and Word.
 

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About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.