Job Description

The Marketing, Communications & Catering Manager is responsible for developing and executing marketing initiatives, managing internal communications, and overseeing the planning, coordination, and successful execution of catering services and special events.  This role combines creativity, hospitality, customer service, and operational management to enhance the overall dining experience, promote food service programs, strengthen client relationships, and ensure exceptional service delivery.

Culinary experiences and well-maintained environments are fundamental to student success. 
From brain-powering ingredients to comforting flavor combinations, nutritious food doesn’t have to be boring. Aramark chefs and dietitians are constantly reviewing the latest insights and food trends to find the next culinary innovation and help students discover their love of food. We partner with you to enhance the student experience, support parents, and collaborate with administration all while delivering in the expectations of parents and the community.

Education - Aramark

Job Responsibilities

1. Marketing & Promotions
•    Develop and implement marketing strategies to promote food services, catering offerings, special events, and dining programs.
•    Create promotional materials, digital signage, menus, newsletters, and marketing campaigns.
•    Manage social media content and communications related to food services and special events.
•    Develop seasonal promotions, themed dining experiences, and initiatives to increase customer engagement.
•    Collaborate with culinary and operational teams to highlight new menu offerings, sustainability initiatives, and special programs.
•    Ensure all marketing materials align with organizational branding standards.
•    Monitor customer engagement and evaluate the effectiveness of marketing initiatives.

2. Communications & Client Relations
•    Serve as a primary point of contact for catering inquiries and event requests
•    Maintain professional relationships with clients, staff, vendors, and other stakeholders.
•    Prepare and distribute communications regarding dining programs, menu changes, upcoming events, and service updates.
•    Respond promptly and professionally to customer inquiries, concerns, and feedback.
•    Coordinate communications between culinary team, service staff, event organizers, and management.
•    Support customer satisfaction initiatives and identify opportunities to improve the overall dining experience.

3. Catering & Event Management
•    Oversee the planning, coordination, and execution of catering services, meetings, receptions, and special events.
•    Meet with clients to determine event requirements, menus, budgets, timelines, and service expectations.
•    Develop catering proposals, quotations, event orders, and detailed event plans.
•    Coordinate menus with culinary teams, ensuring appropriate selections for dietary restrictions and special requests.
•    Manage event logistics, including staffing, equipment, rentals, room layouts, setup, service, and cleanup.
•    Supervise catering staff to ensure professional presentation and exceptional customer service.
•    Ensure all events are delivered on time, within budget, and according to established quality standards.
•    Conduct post-event evaluations and implement improvements based on client feedback.

4. Financial & Administrative Management
•    Prepare catering quotations, budgets, and invoices
•    Maintain accurate records of catering bookings, contracts, event details, and client communications.
•    Identify opportunities to grow catering revenue and improve operational efficiency.
•    Assist with annual marketing and catering budget planning.
•    Monitor inventory and coordinate purchasing requirements for catering operations.

5. Team Leadership & Collaboration
•    Provide direction, training, and support to catering and service employees.
•    Coordinate staffing requirements and schedules for catering functions.
•    Work closely with chefs, food service managers, housekeeping, facilities, and other departments to ensure successful event execution.
•    Promote teamwork, accountability, professionalism, and a customer-focused service culture.
•    Ensure compliance with food safety, workplace health and safety, and organizational policies.
•    Support continuous improvement and innovation in catering services and hospitality programming.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Diploma or degree in Hospitality Management, Marketing, Communications, Business Administration, Event Management, or a related field.
•    Minimum 3–5 years of experience in catering, hospitality, event management, marketing, or communications.
•    Experience coordinating multiple events and managing client relationships.
•    Strong written and verbal communication skills.
•    Experience creating marketing materials and using digital communication platforms.
•    Proficiency in Microsoft Office, Canva, and other marketing or event management tools.
•    Strong organizational, time management, and problem-solving skills.
•    Experience with budgeting and costing 
•    Food Handler Certification and Smart Serve certification considered assets.

What We Offer You:
•    Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
•    Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
•    Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
•    Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
•    Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
•    Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
•    Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
•    Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

Education

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world. 

 
You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.