Title:  Hospitality Manager

Job Description

We are looking for a Front Desk Hospitality Manager, who will be responsible for efficient, effective, customer service throughout Operational areas. This position will be based at the ELC Front Desk office. The position is responsible for maintaining a professional relationship with all co-workers, guests, and Managers. This position will manage the operation of the Front Desk, Housekeeping, and assist with Event Supervision when needed.    

Capable of handling administrative tasks while ensuring a positive experience for all guests, visitors, and employees of the Executive Learning Centre.  

Job Responsibilities

•    Management Position Overseeing the ELC Front Desk & Housekeeping operations.
•    Responsible for professional interaction with all guests, employees, visitors, and managers of the ELC.

•    Required to process guest room reservations, check guests in and out of hotel while performing tasks in an honest, sensitive, professional nature with integrity.

•    Communicate in a professional manner with all stakeholders of the ELC to ensure professional dialogue takes place by verbal or written means in a timely, correct, and professional manner. 

•    Monitor CCTV security cameras and take appropriate action as needed and required depending upon the situation.

•    Must be able to type a minimum of 56 WPM.

•    Welcome and greet guests and participants 

•    Utilize POS / Opera Property Management System (PMS) and effectively carry out proper check in procedures and check out procedures 

•    Audit F & B cashier floats as needed and when required

•    Understand Night Audit process and complete night audit as required 

•    Follow proper cash handling procedures and maintain a cash float balance count at the beginning and the end of each shift.

•    Assist accounting Department as needed and when required. 

•    If required, supervise banquet setup requirements, check on all F&B outlets to ensure service standards are in place.

•    Responsible for Duty supervision of the Hotel and Food service Operation in absence of Department Managers 

•    Maintain proper Hygiene and Uniform Policies as outlined in Operational Procedure Manual.

•    Maintain a professional presence while dealing with all guests, visitors, employees, and other stakeholders over the phone or in person.
 

•    Expedite any other administrative tasks as requested by the General Manager.

•    Monitor Opera system, Front Desk email and personal work email on a regular basis.

•    Operate within the policies, procedures, rules and regulations of the ELC

•    Prepare Shift Reports/Reservations/Registration Cards correctly telephone messages in a timely manner. (Same day replies)

•    Respond to emails and telephone messages. Use proper etiquette with email and telephones. Follow telephone procedures.  

•    Maintain key control by expediting sign in and sign out procedures. 

•    Any and all other duties and responsibilities assigned by the General Manager or the Director of Conference Services and Catering when required within the scope of your position as a Hotel Duty Supervisor at the Executive Learning Centre

Qualifications

• Post-Secondary education – University or Community College
• At least two years in a Hotel / Food service or similar operation

Compensation Data

Range for this position: $55,000 - $65,000 yearly 

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.