Title:  General Help- Barista

Job Description

Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in the level of service and safety we provide! As a General Help Barista on our team of other service stars, you’ll take on the important task of maintaining the cleanliness of dishes, equipment, and the environments we work in. The best part? It’s just the starting point of your career, so launch your future with us! 

A Barista is responsible to create and serve specialty hot and cold beverages according to Pilot Coffee Roasters
recipes and customers special requests. A Barista is knowledgeable about all coffee menu items, provides
high-quality, fast-paced service and is able to perform various functions.

Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.  

Job Responsibilities

PRIMARY RESPONSIBILITIES
● Demonstrate PCR’s core values of relationships, quality and innovation at all times
● Creates an inclusive culture, where people from diverse backgrounds are respected and valued
● Supports the sharing of new ideas and is committed to lifelong learning

CUSTOMER SERVICE
● Making eye contact and smile
● Greet and interact with all customers in a professional and friendly manner
● Able to work well under pressure and maintain a calm and professional demeanor at all times
● Provide customers with immediate service whether in person or via telephone
● Ensure customers and team members are safe at all times
● Offer customers sampling, substitutes or suggestions
● Adhere to company’s dress code
● Respond to all questions, orders and concerns in a professional and friendly manner

PRODUCT KNOWLEDGE
● Prepare beverages while following the steps and quality standards outlined in Pilot’s Barista Certification
● Provide product information to customers regarding ingredients, nutrition, value, storage, cooking etc
● Knowledge of Ad items, special releases
● Sell coffee and retail merchandise by utilizing your knowledge of current coffee offerings and confidently
and accurately communicate this to the customer

CAFE SET UP
● Responsible for the opening and closing of the cafes - this includes maintaining the point of sale, ensuring
checklist completion, setting the alarm and locking up at the end of the day
● Maintain the functionality and cleanliness of the cafe and continuously anticipate the customers needs
● Responsible for ensuring the quality and freshness of products at all times by checking dates and removing
substandard products immediately from coolers/ counters/shelves
● Prepare required product in keeping with Cafe standards
● Perform special tasks as assigned

POLICIES AND STANDARD OPERATING PROCEDURES:
● Responsible for complying with all Cafe policies for:
○ Proper product preparation
○ Proper rotation and storage
○ Careful handling of products
○ Correct pricing and signage
○ Controlling shrink (internal and external)

HEALTH AND FOOD SAFETY STANDARDS
 Responsible for complying with all Cafe policies and standard operating procedures:
○ Follow food safety standards
○ Follow health and workplace safety standards
○ Clean equipment, counter and sanitize work area
○ Check temperature of food

Qualifications

•    Demonstrates an understanding of basic sanitation procedures
•    Must be able to follow basic safety procedures due to exposure to hazardous chemicals
•    Must be available to work flexible hours including evenings and weekends

● Previous work experience in a customer service environment is required
● Previous work experience as a Barista is preferred
● Previous work experience in a Cafe is preferred
● Ability to work in a fast paced environment
● Ability to manage multiple tasks

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

COMPETENCIES
● Customer Service Orientation - demonstrates customer focus by seeking out, understanding, and
responding to the needs of our patrons; responding to their needs, questions and concerns in an effective
and empathic manner; developing a strong relationship by learning their name and their drink order;
● Commitment to Exceptional Quality - understands Pilot standards and adherence to quality - ensures
baked goods are displayed neatly, the retail space is always kept clean, and coffee quality standards are
adhered to
● Teamwork & Collaboration - cooperates with other team members to achieve the team’s goals
● Constructive Conflict Resolution - effectively and professionally understands how to work with unsatisfied
or upset patrons with the ability to overcome the situation;
● Communication Skills - expresses oneself clearly in conversations and interactions with others.

WORKING CONDITIONS
● Work is performed in a typical retail environment;
● Some physical strength required, including repetitive movement and some lifting up to 20 lbs;
● Prolonged periods of standing are required.
● Must be available to work weekdays and weekends

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.