Title:  Food Service Worker Lead

Job Description

Be a part of the Canada Games! Lighthouse Hospitality, provided by Aramark, is hiring temporary Lead food service workers (Lead Hand) to help provide food services to athletes staying in the athlete’s village. 

Lead Hands report directly to the Residence Dining Manager on duty. Lead Hands are responsible and accountable for ensuring the timely and efficient operation of the work area/location with responsibility for the immediate work area and staff. The Lead Hand will act as a lead worker at all times and duties will include coaching and training staff, monitoring attendance and breaks, reporting and dealing with quality or service issues, delegating tasks and day to day supervision and leadership to employees in their work area/location.

This position will be primarily assigned to carry out the duties of Lead Hand and work will involve responsibility for ensuring that all Aramark policies and procedures, as well as local and provincial legislative standards are followed at all times in the work area. The Lead Hand will be accountable for opening/closing duties, ensuring equipment is turned on/off as appropriate, and cash control, storage practices, assisting with ordering and inventory related duties is required, ensuring all food is out/put away properly to reduce unnecessary waste and other duties as required. Daily activities are performed relatively independently and occasionally the Lead Hand may be required to work on their own. The Lead Hand must ensure that the Manager on duty is kept informed regarding any issues or concerns in a timely manner. This may include, but is not limited to, stepping in to deal with line-ups as needed, problem solving, and dealing with (or escalating if necessary) customer complaints or service issues as they arise. All Lead Hands  are expected to set a good example of reliability, punctuality, attendance, and grooming and maintain high standards of quality in food production, sanitation, and kitchen safety practices.

This is a temporary position for the Canada Games. Applicants need to be available for mandatory orientation on July 31st, 9am - 5pm and a variety of shifts (early morning, day time, evening, late night and weekends) as required fom August 8th to August 25th. 

Job Responsibilities

• Lead all aspects of and assist in preparation of food items for the day and dating products. 
• Coordinate and assist in setting up and breaking down stations designated by the manager. 
• Prepare foods according to recipes and directions. 
• Responsible for use of accurate portions when preparing and serving items on the line. 
• Maintain daily temperature logs  
• Responsible for taking samples of all food items on the line prior to serving the customers.  
• Alert management and pull food items that do not meet quality expectations. 
• Complete opening and closing station checklists  
• Coordinate and assist in maintaining a clean work station (including floors, work areas, equipment, walls, refrigerators, and meat blocks)  
• Ensures that all work areas and serving utensils are cleaned and sanitized  
• Responsible for accurate disposal of waste from the service line 
• Assist with daily safety observations and report safety hazards discovered in the location to management immediately   
• Cross-train in areas as the need arises   
• Lead all aspects of and advise the employees working on the line to ensure timely and effective service of the customer 
• Food safe, GHS, Food Fundamentals and first aid certification may be required 
• Must work in a safe manner at all times, following safety briefs for lifting, pace of work, and ergonomics.
• Must be able to multi-task effectively.
• Must be able to maintain reliable attendance and work flexible hours/shifts as required.
• Must have excellent customer service skills.
• Capable of physical tasks, including, but not limited to; standing, walking, bending crouching, pushing, pulling, carrying, reaching about, lifting, and able to complete repetitive motion tasks of the hand, wrist and elbow.
• Lifting requirements for this position are moderate to heavy, (ability to lift up to 75lbs occasionally and 20-50lbs frequently).

Qualifications

• Great customer service and interpersonal skills 

• Strong Leadership and supervisory skills 

• Ability to work in a team environment 

• Ability to follow detailed written and verbal instructions 

• Food Service Experience preferred 

• Requires frequent lifting/transporting hot food items 

• Ability to work inside kitchen area, interact with heated equipment, steam, loud noise, chemicals and other at risk conditions 

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.