Title:  General Manager

Job Description

Job Responsibilities

Key qualifications and responsibilities for the General Manager position include:

• Superior interpersonal skills: You will need to influence stakeholders at both the client and Aramark level and inspire the entire operations team.
• Strong Financial Literacy: Proven ability in analyzing financial statements, operating reports, budget variance reports and other financial statements with expertise specific to food, labour cost and inventory control.
• Daily oversight: Reporting into the East Region, the General Manager will oversee Aramark’s daily food service operations across multiple outlets on the University campus.
• Profitable management: You will be responsible for managing these services under contract with the client, ensuring profitability.
• Vision and leadership: Provide vision for growing the business while exemplifying excellent leadership.
• Safe and enjoyable environment: Focus on creating a safe and enjoyable working environment for our employees.
• Adaptability: Job duties may change, or new ones may be assigned without formal notice, so adaptability is key.

Responsibilities:

• Direct and lead a large, multi-unit food, beverage, and facility operation.
• Strong leadership of 200-300 unionized hourly staff, and 8-10 salaried managers regarding production, merchandising, quality, cost control, labour, scheduling, staffing, training, development, and mentorship.
• Manage client and community relationships on campus, continually assess operations, and develop plans to provide optimal service while driving employee and customer satisfaction.
• Prepare business plans, budgets, and forecasts, ensuring accurate and timely financial reporting for all business sectors and monitor financial operating results to achieve company and client objectives.
• Recommend methods, resources, and implementation for service improvement and growth based on operational needs/capabilities.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark’s Business Conduct Policy.
• Maintain procedures and compliance for purchasing, receiving, storage, preparation, HR, marketing and adhere to both Aramark and government record compliance.

Qualifications

• Bilingualism in both official languages, English and French, is required, as our clients and the majority of the students speak English.
• University Degree or College Diploma in Hospitality, Business Management, highly preferred in an area of Food Service, Hospitality, or Business Management.
• Successfully demonstrated minimum 5 years’ experience in a leadership capacity.
• Experience working in a unionized environment would be a definite asset.
• Excellent computer literacy including Microsoft Excel, PowerPoint, and Word.

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.