Title:  Hourly Supervisor

Job Description

We are looking to hire a supervisor at our Tim Horton's location at Fleming College.

As supervisor you are a critical part of our restaurant leadership team.  Supervisors work with our management to provide the direction and training required on every shift to exceed our customer's expectations. As a  Supervisor, you will be responsible for assisting the execution of daily operations activities

The following provides an overview of the basic responsibilities of a Shift Supervisor:

You will oversee and manage the day to day operation, provide great customer service and provide leadership in a team-oriented atmosphere.

You must be available to work a variety of shifts when required. 

Job Responsibilities

• Retains control of production costs, supply costs, and inventory by adhering to all standards of operation. 
• Audits service and quality on a regular basis. 
• Adheres to all standards and established tracking procedures daily. 
• Develops and implements strategies to achieve customer satisfaction goals. 
• Supervises teamwork and service on a regular basis. 
• Supervises day-to-day employee issues in a professional manner while adhering to all Aramark policies and procedures. 
• Supports and implements training programs that develop skills to better serve guests, build repeat business, grow revenue, and improve morale. 
• Assists in annual employee reviews and supervises interim performance issues. 
• Supervisor accurate adherence to Aramark's time and attendance procedures. 
• Train, monitor and reinforce food safety procedures to team members.
• Perform walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready.
• Work with the Restaurant Management team to train, develop and communicate with team members in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies.
• Work with the Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
• Assist the  Management team in maintaining proper coverage via team member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of guest-related issues as needed.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Proven supervisory experience in a food service environment
• Strong team management and customer service skills
• Proficient in POS systems
• Knowledge of food handling and restaurant management
• Have strong organizational and communication skills 
• Available to work flexible schedules
• Be guest service oriented and committed to deliver exceptional guest experience

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.