Title:  Service Excellence Specialist

Job Description

Reporting to the District Manager and collaborting wiht the Human Resources Department, Aramark is recruting a dynamic self-starter Service Excellence Specialist. This role  partners with Human Resources and Operation Leaders to develop innovative programming to drive customer and employee engagement and deliver on our desired hospitality culture. 

Hospitality excellence at Aramark is rooted in creating meaningful, people first experiences across every client environment. The company emphasizes warm, attentive service, consistent quality, and a deep commitment to understanding the needs of guests, employees, and partners. Through strong training programs, a culture of accountability, and a focus on continuous improvement, Aramark empowers its teams to deliver service that is both welcoming and reliable.

 This commitment to care, professionalism, and operational excellence helps Aramark build trust, elevate everyday moments, and create environments where people feel valued.

Annual Salary:

$60,000 - $65,000

About the Job

•Responsible for our hospitality Service Excellence program, which is our framework for outstanding customer service with a clear focus on the student experience
•Develop a strategic plan aimed at increasing student satisfaction across all dining locations
•Works with the management team to plan, facilitate, and implement frequent engagement activities. Utilizes corporate Employee Engagement resources and creates and establishes best practices within the account  and foster a positive workplace culture
•Develops and leads our Employee Committee. Responsible for bringing forward feedback and ideas to the senior management team. Assists with implementing initiatives to further employee engagement and satisfaction 
•Manage the tracking and actioning of engagement surveys to solicit feedback and identify any opportunities for continuous improvement
•Assists with the planning and carrying out employee engagement events on an ongoing basis inclusive of our annual employee appreciation celebration 
•Conducts employee onboarding and ongoing training, with a focus on our Service Excellence model in order to provide our employees with the tools to deliver passionate service 
•Frequently attends employee pre-shift meetings prompting Service Excellence initiatives and building employee engagement and morale 
•Responsible for overseeing our Employee Recognition program utilization 

About You

•    Post-secondary education in a related field
•    At least two years’ experience developing HR/engagement programs 
•    Experience in Food Service Operations is an asset
•    Highly motivated self-starter
•    Strong leadership skills 
•    Passionate about employee engagement  
•    Excellent communication and presentation skills 
•    Professionalism and diplomacy with all levels of the organization
•    Proficient with Microsoft Office, PowerPoint, Excel

What We Offer 

•    Extended benefits including health, dental and vision from the first day of employment
•    Aramark Canada’s Defined Contribution Pension Plan from the first day of employment
•    Three (3) week’s annual paid vacation + 3 personal days
•    Employee Recognition Program including Service Awards
•    Diverse and inclusive workforce
•    Aramark Scholarship Program for dependents of full- time employees

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world. 
 
You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.