Title:  Operations Supervisor - Shaw Centre

Job Description

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://careers.aramark.com

Description

Job Title: OPERATIONS SUPERVISOR

The role of the Operations Supervisor is to provide exemplary customer service while supervising Banquets, Bar, Housemen, Cashier and Coat Check staff, operations, and events at the Shaw Centre.

The Operations Supervisor receives guidance and direction from the Operations Managers, but reports to the Director of Operations.

Job Responsibilities

Job Title: OPERATIONS SUPERVISOR

• MUST be flexible/willing to accommodate irregular schedules, determined by events and/or operational requirements requiring him/her to work evenings, overnights, weekends and holidays, as required.

• Establish and maintain effective client relations, focused on providing a superior Customer Experience.

• Respond promptly to our client inquiries, requests, and complaints.

• Communicate with internal departments, attend and/or lead staff meetings, as appropriate.

• Assist in the planning, coordination, scheduling (internal and agency), set-up, execution/service, and teardown of all events (meetings, receptions, galas and conferences), as part of the management team.

• Perform building walk-throughs (confirm that tables, chairs, stages, stanchions, etc. are as per approved floorplans).

• Various administrative duties including Housemen Run Sheets, Assignment Sheets, Timesheet/Payroll Processing, Billing, Review/Process Job Applicants, Bar Stand Sheets, Bar & Concession Price Lists, Menus, etc.

• Practice/promote good employee relations; engage in effective labor relations practices; proactively deal with labor relations concerns in collaboration with the local union chief and stewards.

• Promote teamwork, a positive work environment, and efficient operations/service practices.

• Enforce Aramark’s policies, procedures, and service standards, as well as applicable government, regulatory and/or accrediting agency standards and codes.

• Ensure that all liquors, beers, and wines are secured in the proper storage areas.

• Complete inventory of liquor, wine, beer, banquet/bar supplies and equipment, as required.

• Ensure that hourly staff complies with all Aramark policies, procedures, and guidelines.

• Implement, maintain and monitor use of Aramark's workplace health and safety policies/programs, and report all accidents, injuries, and unsafe work conditions as per company policy and procedures.

• Develop and participate in recruiting/hiring activities, together with the Operations Managers.

• Train and educate hourly staff in Operations Department, on all aspects of their specific role.

• Supervision of Housemen, Bartenders, Cashiers (& Coat Check), and Servers, as required - supervision of Housemen will predominantly occur on evening and overnight shifts

• Ensure correct use of POYNT Point of Sale terminals by appropriate staff and ensure the recording of sales is carried out in line with approved financial procedures.

• Monitor staff performance, identify areas for improvement, and ensure staff receives necessary training.

• Ensure preventative equipment maintenance and sanitation standards are maintained.

This job description does not contain a comprehensive listing of all required activities, duties, or responsibilities. Duties, responsibilities and activities may change and/or new ones may be assigned, at any time, with or without notice, 
in order to meet operational requirements.

Qualifications

• 2 or more years demonstrated knowledge/experience working as a Manager, Supervisor, Senior Houseman or Banquet Captain in a large-volume, multiple and concurrent event facility such as a conference centre or a hotel. 
• Demonstrated knowledge and understanding of various Houseman / Facilities Porter techniques and standards for the safe, efficient and timely set-up of furniture, staging and equipment, as per approved floorplans, is preferred. 
• Demonstrated knowledge/understanding of various banquet/bar service standards and procedures, is preferred. 
• Experience supervising unionized staff is preferred.
• Previous bartending experience (working knowledge of spirits, wine and mixed drinks) is considered an asset. 
• Excellent oral and written communication skills.
• Must be legal drinking age and possess a current/valid Ontario Smart Serve Certification (Mandatory). 
• High School Diploma or equivalent. 
• Bilingual (English-French) is considered an asset

Essential Requirements

• MUST be flexible/willing to accommodate irregular schedules, determined by events and/or operational requirements requiring him/her to work evenings, overnights, weekends and holidays, as required.
• Ability to walk freely and frequently, throughout a 200,000 sq. ft. facility to fulfill the responsibilities of this position
• Ability to recognize/identify hazardous situations in the workplace and react accordingly.
• Ability to frequently manipulate and lift objects weighing up to 35 lbs.
• Work well under pressure, ability to multi-task and thrive in a fast-paced environment
• Ability to work independently or within a cohesive team
• Ability to deal with stressful/negative situations, remain calm & courteous, and focus on the Customer Experience

Key Competencies

• Understands and Excels at Customer Service
• Anticipates Customer Needs
• Building and Maintaining Trusted Relationships 
• Self-motivated, Collaborative, Driven to Succeed

Required Training

• Current/Valid Ontario Smart Serve Certification
• New Employee Orientation will include the following training:
  • Accessibility for Ontarians with Disabilities Act (AODA)
  • Anti-Harassment/Violence
  • Cultural Awareness 
  • Ontario Workplace Health and Safety
  • Safe STEP
  • FOCUS on Customer Service

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.