Title:  Food Service Supervisor

About Aramark

Northern Europe - Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

Northern Europe - About Aramark

Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com

All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.

Job Responsibilities

MUST be flexible/willing to accommodate irregular schedules, determined by events and/or operational requirements requiring him/her to work evenings, overnights, weekends and holidays, as required.
•    Establish and maintain effective client relations, focused on providing a superior Customer Experience.
•    Respond promptly to our client inquiries, requests, and complaints.
•    Enforce Rogers Centre standards throughout the setup, service/execution and teardown of banquet events
•    Directing Banquet Staff (servers, bartenders, cashiers/coat-check), assigning tasks and breaks
•    Primary contact with the culinary team during an event to maximize the probability for ideal F&B service outcomes.
•    Monitor and manage buffet/bar replenishment needs efficiently, identify shortages and ensure required client authorization is received in advance.
•    Ensure that organization and cleanliness of back of house areas is maintained.
•    Ensure correct use of POYNT Point of Sale terminals by appropriate staff and ensure the recording of sales is carried out in line with approved financial procedures.
•    Completion of daily consumption reports and bar inventory sheets.
•    Complete pre-event assignments and dietary information sheets for banquet staff.
•    Prepare and deliver Daily Briefings at the start of each shift and Pre-Service Briefings prior to each meal service.
•    Liaison between clients and other internal departments.
•    Promote teamwork, a positive work environment, and efficient operations/service practices.
•    Ensure hourly staff are following Aramark’s hygiene/grooming and uniform standards.
•    Monitor staff performance, identify areas for improvement, and ensure staff receives necessary training.
•    Train and educate hourly staff on all aspects of their specific role.
•    Ensure all liquors, beers, and wines are stored in the secured storage areas.
•    Assist with inventory of liquor, wine, beer, banquet/bar supplies and equipment, as required.
•    Enforce Aramark’s policies and procedures, as well as any applicable government, regulatory and/or accrediting agency standards and codes.
•    Implement, maintain and monitor use of Aramark's workplace health and safety policies/programs, and report all accidents, injuries, and unsafe work conditions as per company policy and procedures.
This job description does not contain a comprehensive listing of all required activities, duties, or responsibilities. Duties, responsibilities and activities may change and/or new ones may be assigned, at any time, with or without notice, to meet operational requirements.

Essential Function

•    MUST be flexible/willing to accommodate irregular schedules, determined by events and/or operational requirements requiring him/her to work evenings, overnights, weekends and holidays, as required.
•    Ability to walk freely and frequently, throughout a 200,000 sq. ft. facility to fulfill the responsibilities of this position
•    Ability to recognize/identify hazardous situations in the workplace and react accordingly.
•    Ability to frequently manipulate and lift objects weighing up to 35 lbs.
•    Work well under pressure, ability to multi-task and thrive in a fast-paced environment
•    Ability to work independently or within a cohesive team
•    Ability to deal with stressful/negative situations, remain calm & courteous, and focus on the Customer Experience

Qualifications

2 or more years demonstrated knowledge/experience working as a Banquet Manager, Supervisor, or Captain in a large-volume, multiple and concurrent event facility such as a conference centre or a hotel. 
•    Demonstrated knowledge and understanding of various banquet/bar techniques and standards, is preferred.
•    Experience in supervising unionized staff is preferred.
•    Previous bartending experience (working knowledge of spirits, wine and mixed drinks) is considered an asset.
•    Excellent oral and written communication skills.
•    Must be legal drinking age and possess a current/valid Ontario Smart Serve Certification (Mandatory).
•    High School Diploma or equivalent.
•    Bilingual (English-French) is considered an asset
•    Current/Valid Ontario Smart Serve Certification 

Education