Title: General Manager - Food Services - Concordia University
Montreal, QC, CA, H3G 1MB
Job Description
Aramark Canada is recruiting for a Bilingual General Manager for our Food Services operations at Concordia University.
Reporting to the District Manager, the General Manager will oversee the daily foodservice and facilities and will be responsible for the profitable management of these services under contract with the Client. Responsibilities include interaction with the client, customers and employees and providing vision to grow the business while exemplifying excellent leadership.
Job Responsibilities
Growth:
Direct and lead a large, multi-unit food, beverage, and facility operation on 2 campuses
Strong leadership of 100-150 hourly staff, and 6 salaried managers
Properly set and manage client objectives/priorities and customer needs to drive growth, exceed client expectations and deliver contract retention
Execute on quality and innovation by identifying opportunities to implement new products and services in partnership with clients
Coordinate activities with other internal departments
Serve as a customer advocate
Maintain positive community relations (e.g. students’ events, higher education conferences…)
Build effective partnership with Regional & Corporate support functions
Capture Cost and Productivity:
Deliver prescribed labor and food targets
Develop strategic operational plans aligned with the client's mission, vision, and objectives to include sustainable practices while balancing the fiscal constraints of the operation
Develops plans to optimize financial performance and productivity
Coordinate and supervise personnel regarding production, merchandising, quality, cost control, labor, scheduling, staffing, and training
Establish and maintain procedures for purchasing, receiving, storage, preparation, and food service
Assist front line managers with operational and staffing issues; assist in menu planning
Lead People:
Recruit, hire, develop, and retain a high performing management team to minimize turnover
Train, develop and mentor the management team and establish succession plans
Engage and inspire teams through active engagement, guidance, development and recognition using rewards programs
Develops and maintains effective labor relations
Drive a culture of Safety through the implementation and maintenance of all safety, quality and service excellence standards
Ensure requirements for appropriate sanitation and safety levels in respective areas are met
Deliver Financial Commitments:
Fully leverage contract terms to deliver Growth & Margin targets
Prepare business plans, budgets, and forecasts, ensuring accurate and timely financial reporting for all business sectors
Monitor financial operating results in order to achieve company and client objectives
Perform other functions such as maintaining records to comply with Aramark, government and accrediting agency standards
Ensure compliance with Marketing and Supply Chain Programs
Qualifications
In order to be prepared for this leadership role, qualified candidates will possess:
• University Degree or College Diploma in Hospitality, Business Management, or a related field
• Bilingual in French and English is preferred and a definite asset
• 5+ years progressive management experience managing complex operations/business with financial and operational responsibility for that business, multi-site OR multi-departmental.
• Successful high-volume P&L and budgetary management; exceptional organizational and time management skills with a proven track record of growing accounts.
• Demonstrated the ability to manage in a diverse environment with focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Self-starter, capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical and communication skills.
• Experience managing a board plan operation is an asset
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
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Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.