Title:  Bilingual Human Resources Specialist

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters. 

Job Description

Are you passionate about HR and love helping others? Join our vibrant team as a Human Resources Operations Specialist! In this exciting role, you'll be the friendly face of our Human Resources Service Centre for Canada, ensuring our employees have the support they need. Your key responsibilities will include:

• Responding to HR Inquiries: Be the go-to person for all HR-related questions and requests, providing prompt and helpful responses.
• Ensuring Policy Compliance: Keep our operations running smoothly by following and upholding our HR policies and procedures.
• Leveraging HRIS: Use our Human Resources Information System to manage employee data and enhance HR processes.

If you're ready to make a difference and thrive in a dynamic environment, we want to hear from you!

This position is based out of Aramark Canada’s head office: 5150 Spectrum Way, Suite 200, Mississauga, Ontario L4W 5G2

To be considered, applicants must be fully fluent in both French & English. 

Job Responsibilities

• Maintain accurate records of ESA leaves, sick days, and vacation time within the HRIS system.
• Provide support to managers and the HR department on all HRIS inquiries for all aspects of the employment lifecycle, including by not limited to job requisitions, job descriptions, job postings, criminal background checks, and onboarding. 
• Post employee transactions such as leaves/layoffs, position organization chart changes, employee record updates and terminations.
• Maintain and lead all tickets from the Human Resources Service Centre and ensure they are categorized correctly and assigned appropriately.
• Assist in maintaining HR content, knowledge articles, Dashboard, reporting and workflows within the ServiceNow portal.
• Prepare HR communication using HR templates and amending language as appropriate for next level review.
• Ensure mail merges of mass communication letters and review for accuracy.
• Support the involuntary termination process by ensuring completion of all termination activities. 
• Support the province of Quebec with all HR general inquiries.
• Support the HR Operations team with time sensitive pay period close activities.
• Maintain the HR Operations tracker for all tracking related items.
• Provide consultation to managers on interpretation of policies and legislation and provide support to ensure compliance. 
• Assist managers in the resolution of general employee relations matters by providing guidance, tools, resources, support and recommendations to ensure fairness and consistency of policies and processes.
• Escalate complex and high-risk matters to the relevant HR managers and leaders and provide support as required
• Provide recommendations on HR administration, and process 
• Required to ensure the upmost confidentiality of people and payroll information
• Review French communications and resources for accuracy
• Review and manage workflows in the HRIS system
• Conduct risk assessments and cost calculations for termination packages, prepare necessary documentation (including termination letters), and update the system and payroll accordingly.
• Assist with HR projects and initiatives as required.

Qualifications

• Bachelor’s degree in HR or related field is required
• 1 - 3 years of experience in Human Resources / HR shared service role
• Knowledge of current legislation (Employment Standards, Human Rights, Labour Relations, Occupational Health & Safety and experience working across provincial/territorial and federal employment laws
• Preferred Experience with an HR Ticketing system  (preference will be given to candidates with experience with SAP Success Factors)
• Strong written and verbal communication skills in both English and French
• Fact-based approach to problem solving; able to communicate with tact and diplomacy
• Strong attention to detail
• Ability to influence others on policies, practices and procedure.
• Ability to work in a fast-paced environment
• Ability to analyze information.
• Ability to handle sensitive and highly personal information on a daily basis and maintain confidentiality in a mature and non-judgmental, unbiased manner
• Proficient in Microsoft Office: Outlook, Excel, Word, Power point and working knowledge of HR systems
• Fluency in both French & English is required (read, write & speak)

What We Offer

1. Three weeks paid vacation for all new salaried hires. 
2. Comprehensive healthcare benefits coverage Get coverage for dental expenses, prescriptions, glasses, massage therapy, and more. No waiting period! Your health and well-being are our priority. 
3. Self-Directed Pension Plan: enhanced company paid contributions, allowing you to more easily save for your retirement years. 
4. Aramark's Employee Assistance Plan, providing valuable resources for you & your family, ensuring support when you need it most.  
5. Employee Resource Groups (ERG’s) Celebrate and support the unique aspects of our diverse employee groups. Join our vibrant ERGs and be part of a community that values you.  
6. Employee Discounts: Enjoy exclusive discounts on products and services, making your everyday life a little more affordable. 
7. Educational Assistance: We provide financial support towards formal education, that aligns with your work skills. 
8. Car Allowance: a monthly allowance to offset personal vehicle usage for business purposes.  
9. Scholarships for post-secondary education: Children of full-time salaried employees can apply for a 1st year scholarship to any recognized post-secondary institution.  
10. Growth opportunities and career path planning, suited to your abilities and your goals. 
11. Strong focus on a safe and healthy work environment.