Title:  Customer Service Representative

Job Description

Job Responsibilities

• Manage all incoming customer interactions (phone, email, web, etc.) and respond to requests related to orders, services, product information, pricing, refunds, and more.
• Build strong partnerships with frontline team members (BDM, RSM, field sales representatives) to ensure a responsive and consistent customer experience.
• Interact proactively with customers to secure orders ahead of scheduled delivery dates; use professional telesales techniques to increase sales by addressing gaps and promoting current offers.
• Reduce customer loss by identifying at‑risk clients and initiating retention plans to address lack of activity (no recent purchases), repeated service issues (unresolved delivery or service problems), and customer dissatisfaction.
• Support a positive delivery experience by establishing and maintaining delivery routes and schedules, ensuring appropriate delivery frequency.
• Facilitate communication between departments and with customers regarding order shipping and changes caused by stockouts, missed deliveries, and other issues.
• Use internal systems to document all customer interactions in Salesforce, ensuring visibility for all team members.
• Identify, manage, and execute service programs for the business while ensuring full adherence to established procedures.
• Escalate any unresolved service concerns to management in a timely and appropriate manner.

At Aramark, developing new skills and doing what it takes to get the job done has a positive impact on our employees and our customers. To meet business needs, duties associated with this position may be modified or additional tasks may be assigned without formal notice.

Qualifications

• Strong understanding of customer service operations, including complaint handling, product and inventory availability, and service‑related issues.
• Ability to take initiative and demonstrate a strong sense of urgency.
• Three to five years of relevant work experience (preferred).
• Excellent communication skills.
• Proven ability to deliver outstanding customer service and administrative support.
• Ability to build and maintain positive working relationships.
• Strong attention to detail, ability to multitask, and solid organizational skills.

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.