Title:  Retail Manager - Food Service, Proprietary & Franchise Brands

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

Job Description

Level up your hospitality career! Traditional food & beverage careers stagnate. Working for Aramark opens the door to growth opportunities. The sky is the limit! We are hiring for a Retail Management Role: Tim Horton’s, Starbucks, Subway, Aramark Proprietary Brands 

Why Kamloops is a great place to live:

•    Highest number of golf courses per capita in Canada, with one of the most diverse golf landscapes.
•    Outdoor mecca for outdoor activities such as hiking, mountain biking, kayaking and fishing
•    Wide range of cultural events including Wine festival, Film festival, Salute to the Sockeye Festival, Kamloops comedy fest
•    Amazing climate – 3rd mildest climate in a non-coastal city in Canada
•    Distance to Vancouver by car: 4 hours; distance to Kelowna by car: 2h15m

Why work for Aramark at Thompson Rivers University:

•    Work-life balance
•    Slow summer season and December Holiday closure
•    Competitive Base Salary
•    Health & Dental Benefits with no waiting period
•    Employer Matched Pension Program

Apply to this job if you:

•    Demonstrate a passion for guest service and creating exceptional guest experiences
•    Pride yourself on building relationships with guests and your team
•    Have strong operational experience
•    Have a passion for coaching and mentoring and are comfortable delegating tasks
•    Enjoy leading a diverse team in a fast-paced environment
•    Are able to engage others and develop high performance within your team

Job Responsibilities

•    Coordinate with FSD - Hiring, Layoffs, Terminations
•    Coordinate with FSD to meet targets (Revenue, Food, Labour for all locations)
•    Manage / Train / follow-up with all Supervisors
•    Managing the Training Schedule for any new upcoming promotions 
•    Coordinate with Supervisor that Food Safety /REV Standards are compliance 
•    Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements 
•    Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores 
•    Maintain safety standards at the location
•    Handle Staff questions/concerns – and work with FSD for disciplinary actions 
•    Resolve Customer Complaints
•    Coordinate with Franchisee District Managers for any store/brand related training or promotions
•    Ensure development and training of customer service programs and product knowledge 
•    Lead periodic physical inventories as well as potential count discrepancies 
•    Maintain proper Payroll Procedures
•    Ensure that a quality service is provided to all our Guests
•    Maintain effective client and customer rapport for mutually helpful business relationships 
•    Resolve day-to-day Operational issues
•    Other Duties Assigned by Food Service Director

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Requires 2-4 years of experience or combination of education and experience from which comparable knowledge and skills acquired 
•    Experience with Tim Horton’s or Starbucks preferred
•    Excel at task delegation and work planning
•    Able to organize, compose, and review daily financial reports
•    Manage operational standards and team members
•    Experience in Scheduling, Staff Positioning, & Conflict Resolution
•    Familiar with Microsoft Office and Point of Sales systems 
•    Profit and loss (P&L) accountability and /or contract -managed service experience preferred 
•    Previous experience in Quick Service, Clearview an asset (TIMS applications/ systems)
•    Friendly, outgoing with a positive attitude
•    Previous management experience required
•    Food Safe certification is also preferred, but we can help facilitate if need be.
•    Ability to work a flexible schedule that includes some evenings and weekends 

#ACAN200

Education

Compensation Data

Salary range: $60,000-$70,000 CAD