Job Description

The Subway Hourly Supervisor is responsible for overseeing the daily operations of the Subway location at Thompson Rivers University, ensuring exceptional customer service, consistent food quality, food safety compliance, and efficient operational performance.

Working under the direction of the Food Service Director, the Hourly Supervisor provides hands-on leadership, supervises employees, coordinates daily activities, makes schedules, manges costs for food and labor, and supports the successful operation of the location. This position carries significant day-to-day operational responsibility and requires an experienced Subway professional who can lead the team, maintain brand standards, and ensure operational priorities are consistently achieved.

The successful candidate must have previous Subway experience at the supervisor level or higher, strong leadership capabilities, and the ability to work full-time in a fast-paced campus food service environment.

Job Responsibilities

1. Daily Operations & Hands-On Service

Oversee daily restaurant operations, including opening and closing procedures, shift coordination, and workflow.
Work alongside employees as a Sandwich Artist, preparing food, serving customers, operating the POS, and supporting service during peak periods.
Ensure product quality, portion control, presentation, and Subway brand standards are consistently maintained.
Monitor service speed, order accuracy, cleanliness, and overall operational efficiency.

2. Team Leadership & Supervision

Provide hands-on leadership, direction, and support to hourly employees.
Assign duties, coordinate breaks, monitor productivity, and ensure adequate shift coverage.
Assist with employee onboarding, training, coaching, and development.
Promote a positive, accountable, and collaborative work environment.
Communicate staffing, attendance, and performance concerns to the Food Service Director.

3. Customer Service

Lead by example in delivering friendly, professional, and efficient customer service.
Address customer questions, concerns, and complaints promptly.
Build positive relationships with students, university employees, and campus visitors.

4. Food Safety, Inventory & Cost Control

Ensure compliance with food safety regulations, sanitation requirements, and Subway operating procedures.
Monitor food temperatures, storage, product rotation, labelling, freshness, and cleaning standards.
Inventory ordering, receiving, stock management, inventory counts and waste tracking.
Monitor portion control and minimize food waste and unnecessary costs.
Maintain required food safety, cleaning, and operational records.

5. Administration & Communication

Oversee daily cash handling, POS procedures, and cash reconciliation.
Complete required operational checklists, reports, and documentation.
Scheduling and shift coverage coordination.
Monitor daily performance and identify opportunities to improve service, productivity, and operational results.
Communicate operational updates, concerns, and recommendations to the Food Service Director.
Support audits, inspections, and implementation of corrective actions.

Qualifications

Required:

Previous Subway experience in a Supervisor, Assistant Manager or equivalent leadership position.
Demonstrated experience supervising employees and coordinating daily restaurant operations.
Strong knowledge of Subway food preparation, operating procedures, product standards, and customer service expectations.
Current food safety certification, or the ability to obtain certification as required.
Strong communication, organization, problem-solving, and time-management skills.
Ability to work independently, make sound day-to-day operational decisions, and recognize when issues require escalation.
Availability and commitment to work full-time hours, including shifts aligned with campus operating requirements.
Experience with inventory management, food cost control, cash reconciliation, scheduling, and operational reporting.
Experience training and coaching employees.
Experience working in a high-volume quick-service restaurant or institutional food service environment.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.