Job Description

The Food Services Supervisor is a full time position that requires full availability. As the Food Services Supervisor, you are responsible for the day-to-day operations, staff leadership, and service delivery across multiple food service outlets at Thompson Rivers University, including The Den Pub, Trades Cafeteria, Deli, and vending services.

This is a hands-on leadership role that combines frontline food service responsibilities with operational coordination, employee supervision, scheduling, and performance management. The successful candidate will lead by example, working alongside team members while ensuring each outlet operates efficiently, consistently, and in accordance with established standards for food safety, quality, customer service, and financial performance.

The Supervisor serves as the primary day-to-day operational lead across assigned outlets, providing direction and support to employees, coordinating staffing and service requirements, resolving operational issues, and maintaining a positive, accountable, and customer-focused work environment. Working in partnership with the Food Services Director, this position helps drive operational excellence, employee engagement, and an exceptional dining experience for the TRU community.

Job Responsibilities

1. Daily Operations

Oversee daily operations of The Den Pub, Trades Cafeteria, Deli, and vending services.
Work alongside staff to support service delivery, coordinate daily priorities, and maintain quality, cleanliness, and operational standards.
Resolve operational issues and ensure effective opening, closing, and shift handovers.

2. Employee Leadership and Scheduling

Prepare staff schedules, coordinate shift coverage, and manage staffing needs within approved labour budgets.
Provide daily direction, coaching, and training to employees.
Set performance expectations, address routine employee concerns, and escalate formal matters to the Food Services Director.
Promote teamwork, accountability, and a positive work environment.

3. Food Safety and Compliance

Ensure compliance with food safety, sanitation, health and safety regulations, company policies, and operating procedures.
Monitor food handling, temperature controls, cleaning, and required documentation.
Ensure The Den Pub meets applicable liquor service and certification requirements.

4. Inventory and Cost Control

Monitor inventory, coordinate ordering and replenishment, and ensure proper receiving, storage, and stock rotation.
Minimize waste, monitor product usage, and support food cost and labour efficiency targets.
Report inventory discrepancies, equipment issues, and cost concerns to the Food Services Director.

5. Customer Experience

Maintain high customer service standards across all outlets.
Coach staff on customer engagement and service delivery.
Address customer concerns and identify opportunities to improve service, product availability, and satisfaction.

6. Performance and Communication

Monitor sales, staffing, labour utilization, and operational performance.
Maintain accurate schedules and operational records.
Communicate service issues, staffing needs, and performance concerns to the Food Services Director.
Support campus events, operational changes, and continuous improvement initiatives.

7. Vending Services

Oversee vending machine stocking, replenishment, product rotation, expiry dates, and cleanliness.
Monitor product demand and report equipment malfunctions, and minimize service interruptions.

Qualifications

• Previous experience in food service, hospitality, retail food operations, or a related customer-facing environment.
• Demonstrated experience providing day-to-day direction, supervision, or leadership to a team.
• Experience with employee scheduling, shift coordination, and staffing coverage.
• Knowledge of food safety, sanitation, and workplace health and safety practices.
• Strong organizational skills with the ability to coordinate multiple priorities and service locations.
• Effective communication, problem-solving, and conflict-resolution skills.
• Basic understanding of inventory control, labour management, waste reduction, and cost-conscious operations.
• Ability to work in a fast-paced environment while remaining actively engaged in frontline service.
• FoodSafe certification or equivalent, as required.
• Serving It Right certification for applicable pub duties, as required.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.