Job Description

The Tim Hortons Supervisor is responsible for overseeing the daily operations of the Tim Hortons location at Thompson Rivers University, ensuring exceptional customer service, efficent cost controls over labor and food, consistent product quality, food safety compliance, and efficient operational performance.

Working under the direction of the Food Service Director, this position provides hands-on leadership, supervises and trains employees, develops work schedules, manages food and labour costs, monitors inventory, and ensures daily operations meet Tim Hortons brand standards. The Supervisor is expected to work alongside the team as needed, including preparing beverages and food, serving customers, operating the POS, and maintaining service during peak periods.

The successful candidate must have previous Tim Hortons experience at the supervisor level or higher, strong leadership and organizational skills, and the ability to work full-time in a fast-paced campus food service environment.

Job Responsibilities

Daily Operations and Customer Service

Direct daily activities and ensure efficient cost effective operations, appropriate staffing, and timely service.
Work alongside employees in food and beverage preparation, order fulfilment, cashier duties, and customer service as required.
Maintain serving schedules, product availability, production standards, and Tim Hortons brand expectations.
Coordinate production sheets, recipes, and daily preparation requirements to meet customer demand.
Promote positive customer relations and resolve service concerns professionally.

Team Leadership and Scheduling

Prepare and maintain employee work schedules, coordinate shift coverage, and manage labour costs.
Supervise, train, coach, and evaluate employees while promoting teamwork, accountability, and employee development.
Assign daily duties, monitor performance, and support employee morale and productivity.
Ensure adequate coverage on site when faced with absent employees as required and maintain regular communication with the team.

Food Safety and Quality Assurance

Ensure food and beverage products meet established quality, freshness, presentation, and safety standards.
Maintain proper food storage, product rotation, temperature controls, sanitation, and cleaning procedures.
Complete required food safety logs, temperature records, and corrective actions as well as daily shift huddles and safety initiatives.
Ensure compliance with applicable health and safety regulations, Aramark policies, and Tim Hortons procedures.

Inventory and Cost Control

Monitor and maintain accurate inventory records with ordering supplies and products.
Manage food costs, labour expenses, waste, and portion control to support operational targets.
Monitor stock levels and ensure products are available to meet anticipated demand.
Maintain equipment maintenance logs, complete preventative maintenance checklists, and report equipment issues or replacement needs.

Administration and Communication

Maintain required operational records, production documentation, and daily checklists.
Provide staff with daily huddles and meetings as required along side safety breifs

Communicate operational updates, staffing requirements, and performance concerns to the Food Service Director.
Coordinate with other campus food service operations and remain informed of catering requirements to support timely preparation and delivery when needed.
Be available for occasional evening or weekend catered events as required.
Perform other related duties as assigned by the Food Service Director or deligate.

Qualifications

Required:

Previous Tim Hortons experience in a Supervisor, Assistant Manager or equivalent leadership position.
Demonstrated experience supervising employees and coordinating daily restaurant operations.
Strong knowledge of Tim Hortons food preparation, production sheet use and maintence, operating procedures, product standards, and customer service expectations.
Current food safety certification, or the ability to obtain certification as required.
Strong communication, organization, problem-solving, and time-management skills.
Ability to work independently, make sound day-to-day operational decisions, and recognize when issues require escalation.
Availability and commitment to work full-time hours, including shifts aligned with campus operating requirements.
Experience with inventory management, food cost control, cash reconciliation, scheduling, and operational reporting.
Experience training and coaching employees.
Experience working in a high-volume quick-service restaurant or institutional food service environment.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.