Title:  Second Cup Supervisor - Dalhousie University

Job Description

Supervisor – Second Cup 

Aramark Canada East 

Dalhousie Food Services 

At Aramark, we focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars! 

Aramark Canada is seeking an individual with a passion for customer service interested in pursuing a career in Hospitality, Culinary Management, or Nutrition to join the team at Second Cup as a Supervisor! Reporting to the Retail Director, the Second Cup Supervisor is responsible for coordinating and overseeing the day-to-day activities of the franchise location, including the supervision of the front line team. 

Job Responsibilities

• Lead by example and demonstrates the importance of treating every team member, customer and client with respect 
• Other job duties as assigned 
• Handle customer service complaints with assistance from manager with appropriate sense of urgency 
• Monitor cash handling procedures 
• Ensure cleanliness of operation throughout service 
• Assist with any onsite promotions and advertising provided by Marketing Manager 
• Monitor completion of front line product labelling, temperature logs, waste logs, and production logs  
• Monitor staffing levels and report to manager any changes that may be required 
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership 
• Train, orients, and monitors new team members 

Qualifications

• Diploma/Degree in Culinary Management, Hospitality, Nutrition or related field 
• 1-2 years’ experience in the food service industry as a Supervisor 
• Outstanding communication skills 
• Strong with prioritization and time management 
• Strong customer service skills 
• Flexible; evening and weekend work may be required 

Aramark offers a comprehensive group benefit program, employee meal plan, complimentary uniforms, and other incentives!  

Aramark Canada is an equal opportunity employer. Accommodations for those with disabilities are available upon request.  

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About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.