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Title:  Concession Stand Lead

Requisition #:  594355
Location: 

Halifax, NS, CA, B3J 2V9

Career Area:  Hourly & Seasonal
Description: 

Job Description

The Concession Stand Lead is responsible for the overall operation of a concession location

including directing staff, ensuring customer satisfaction, maintaining food safety and quality.

They train, supervise and direct the concession stand employees ensuring adherence to

company standards, manage and complete inventory each event along with maintaining a

clean, organized and safe work environment.

Job Responsibilities

A successful Concession Stand Lead will be responsible for:

  • Supervise and direct staff within their assigned concession location, ensuring adherence to company policies and standards.
  • Ensure excellent customer service, creating a positive and efficient experience for all guests.
  • Addressing customer inquiries, resolving minor issues if required and escalating more complex problems to your supervisor.
  • Ensure attendants are properly operating the point-of-sale system, ringing in transactions and collecting payments.
  • Ensuring food is prepared and handled safely following hygiene and sanitation standards.
  • Monitor the preparation and assembling of food and beverages, ensuring completed according to established recipes and guidelines.
  • Adhering to established procedures and policies for food & beverage preparation, credit/debit/cash and customer service.
  • Adhering to all Government regulations, laws and in-house policies on Responsible Alcohol Service.
  • Managing inventory and daily paperwork including the completing of opening and closing counts, waste tracking, product during event transfers, and product re-stock ordering.
  • Ensure the concession locations operate smoothly and efficiently, including setup, shut down and maintaining a clean, organized and stocked work area.

Additional tasks as assigned by the Supervisor or Manager

Qualifications

  • Friendly, welcoming and able to interact with customers and co-workers in a positive manner.
  • Clear and effective communication with customers and team members.
  • Serve Right Certification and a minimum age of 18 to serve in the Province of Nova Scotia.
  • Ability to use a point-of-sale (POS) system for order taking and payment processing.
  • Ability to work in a fast-paced environment; handling multiple tasks and working under pressure at times.
  • Ability to train and supervise staff.
  • Understanding of proper food handling and hygiene practices.
  • Ability to work effectively as part of a team promoting a positive culture.
  • Ability to follow and also provide directions.
  • Flexibility; willingness to work various shifts including evenings, weekends and holidays.
  • Capable of standing and walking for extended periods.
  • Frequently lifting and carrying items such as food supplies, prepared menu items and beverages often and may be up to 30 lbs.
  • Repetitive hand and arm movements and motions such as preparing food & beverage orders, entering orders into the point-of-sale system, restocking items.
  • Stand Leads need to bend and reach to access items, serve customers and clean surfaces.
  • Ability to work in a variety of conditions including variable temperatures, and potentially around wetness, noise and other hazards.
  • Potential for working in some locations with limited space.
  • Slips, trips and falls; uneven surfaces, spilled liquids or tripping over equipment.
  • Cuts and burns; working with sharp objects such as knives or food processing equipment and hot surfaces such as fryers, steamers and roller grills.
  • Muscle strain and fatigue; lifting items, repetitive motions and prolonged standing.
  • Exposure to cleaning agents may cause skin irritations or respiratory problems.
  • Sanitizers can lead to skin irritation or accidental ingestion.
  • Common allergens such as peanuts and dairy can cause allergic reactions.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.

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