Title:  Assistant Operations Manager - Healthcare

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

Job Description

Aramark Canada is looking for an Assistant Operations Manager to lead a team in food, housekeeping, and resident laundry services. Performs tasks such as hiring, training, coaching and administrative duties for employees and clients and residents. Maintains all records and ensures all audit compliance. Works with no immediate supervision and accomplishes tasks in a fast paced environment following both client and company guidelines. 

Job Responsibilities

•    Responsible for the operation of foodservices, housekeeping, and resident laundry in a Supportive Living environment
•    Organizes/delegates preparation and delivery of resident and client catered functions
•    Performs/delegates quarterly Food Safe Audit
•    Performs/delegates bi annul Resident Satisfaction Survey
•    Performs/delegates monthly Housekeeping Audits
•    Participates in Resident Association meetings
•    Contributes to the Social Club, Total Quality Management, Business Planning, Capital Equipment requirements and recommendations
•    Prepares for and participates in PIR audits, Accommodation Standards, Accreditation, and Alberta Facility reviews
•    Attends Family Information sessions
•    Attends ARAMARK meetings and functions
•    Performs/delegates all work in accordance with Client and ARAMARK policies and procedures, including but not limited to, quality assurance items and all Health & Safety initiatives.
•    Participates in Human Resources functions, including recruiting, training, coaching, scheduling, payroll, and employee performance management
•    Maintains/delegates all E4W input
•    Organizes/delegates regular staff meetings along with manager
•    Displays polite, spirit-of-service attitude towards customers and co-workers. Maintains friendly, efficient and responsive attitude toward client and client’s customers/patients while performing job duties.
•    Investigates resident, family, and employee concerns and complaints with focus on follow up and appropriate resolution.
•    Investigates/delegates all employee injuries and near misses with focus on recommendations for prevention of future incidents 
•    Performs all other duties as required
 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Excellent communication skills both verbal and written.
•    Must have the ability to communicate effectively with residents, clients, staff, and co-workers.
•    Must have the physical capabilities required for light lifting and frequent walking
•    In addition, incumbent must be flexible and adapt easily to changes in schedule, work assignments and environment.  Must be willing and capable of working in fast paced environment.
•    Incumbent must be able to work weekends

Minimum 2year College Diploma with a Management, Hotel/Restaurant or Dietetic specialty, or 5 years related experience
•    Provincial or other vocational or professional certification or degree:
•    Advanced Food Safety Certification
•    First Aid Certification an Asset
•    Previous Experience Required 2 years minimum experience in a Healthcare environment.
•    Special skills/training needed to perform job or operate equipment:
•    Word, Office and Excel knowledge is required 

WORKING CONDITIONS:
In a Senior Living operation, you are working with senior residents or individuals with physical and mental disabilities / challenges. Individuals who are successful in this environment are folks who have high threshold of patience, ability to maintain a calm and positive attitude and who loves to take care of people.  
Senior Living operations do not shut down for bad weather conditions, these operations are working 24/7 – 365 days. There is no work from home situations and hence it’s very important to ensure that folks who are working here are aware that they and their staff need to have appropriate ways of getting to / from work & occasionally alternative options.

Education