Title:  Assistant Operations Manager

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

Job Description

Make a meaningful impact every day.

Aramark Canada is seeking a dedicated Assistant Operations Manager to help lead our team in delivering exceptional food services, housekeeping, and laundry support in a Supportive Living environment. This role is ideal for someone who thrives in a fast-paced setting, enjoys working independently, and is passionate about improving the lives of residents.

Job Responsibilities

What You’ll Do:

•    Oversee daily operations in food services, housekeeping, and resident laundry.
•    Lead and support staff through hiring, training, coaching, scheduling, and performance management.
•    Ensure compliance with audit standards, health & safety protocols, and company/client policies.
•    Coordinate and delegate tasks for:
•    Resident and client catered functions
•    Quarterly Food Safe Audits
•    Biannual Resident Satisfaction Surveys
•    Monthly Housekeeping Audits
•    Participate in Resident Association meetings, Family Information sessions, and contribute to Social Club and Business Planning initiatives.
•    Prepare for and support PIR audits, Accreditation reviews, and Alberta Facility inspections.
•    Investigate and resolve resident, family, and employee concerns with empathy and professionalism.
•    Promote a culture of safety by investigating incidents and recommending preventative measures.
•    Maintain accurate records and systems, including E4W input and regular staff meetings.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.  

Qualifications

What You Bring:

•    2+ years of experience in a healthcare or senior living environment.
•    A college diploma in Management, Hospitality, or Dietetics preferred
•    Strong communication skills – verbal and written.
•    Proven ability to lead teams and work collaboratively with residents, clients, and staff.
•    Comfortable with light lifting and frequent walking.
•    Proficiency in Microsoft Word, Excel, and Office.
•    Certifications:
•    Advanced Food Safety (required)
•    First Aid (an asset)

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). 

Working Environment:

This role is based in a Senior Living facility, supporting residents with physical and mental challenges. Success in this role requires:

•    A high level of patience, empathy, and a genuine desire to care for others.
•    Flexibility to adapt to changing schedules and priorities.
•    Availability to work weekends and during inclement weather – operations run 24/7, 365 days a year.
•    Reliable transportation and contingency plans for commuting.

Education