Title:  Senior Manager Facilities, Hospitality Excellence

Job Description

The Senior Manager of Hospitality Excellence is responsible for identifying, developing, and implementing a sustainable outstanding business model and culture across Aramark Canada for Hospitality Excellence. Responsible for teaching and coaching Aramark policy and process standardization throughout Canada, as well as implementing strategic innovation surrounding automation and improvements for cost effectiveness and increased efficiencies. The goal of this position is to ensure regulatory compliance, improve productivity, cost control, risk mitigation, and the overall customer experience through standard repeatable processes and automation. This individual will execute the improvement process and, in conjunction with other team members on the Hospitality Excellence team, support transforming change within the operations that integrates strategy, technology and people to drive value for customers and overall Aramark. In addition, the successful candidate will partner with Business Process Owners (BPOs) across all functions of Financial Shared Services to develop, implement and standardize policies, SOX compliance and metrics for the operations.

Job Responsibilities

• Support the accounts and teams within in all regions to understand Facilities Operations and Maintenance, brand standards and assist them to achieve their financial targets.  The Senior Managers of Facilities must work very collaboratively to deliver operational results.
• Collaborates and drives standardized processes across functions and teams to implement consistency in the customer experience and achieve operational excellence across Canada through productivity, KPIs, SLAs and delivering on overall objectives
• Conducts procedural training and compliance, documents relevant data and partners with trainers, auditors and BPOs to incorporate facility processes into the educational curriculum
• Plans and drives complex process improvement initiatives to rapidly deliver significant and measurable returns
• Responsible for understanding industry regulations, standards and best practices, keeping current with industry trends, and understanding and evaluating complex business functions across processes
• Perform as an advocate, mentor, and change agent to support organizational leaders, their development and improvement efforts; constantly reinforces the role of “Hospitality Excellence” while establishing and cultivating an environment that encourages problem solving, critical thinking, and innovation
• Builds repeatable, scalable processes that are applied consistently across all operations
• Leverage cross-functional commonalities to achieve consistency and alignment across the organization
• Reviews performance and metrics to analyze trends and drive discovery projects to ensure established methods and practices are followed; supports and implements remediation plans as needed
• Train and develop teams on the ground on Standard Operating Procedures, CMMS utilization effective use of systems, tools & dashboards.  Drive improvement and accountability
• Support Growth Team with new business pursuits, mobilizations and retention efforts

Qualifications

Graduate of recognized college or university program in building sciences or industrial trade.  Facility Management Professional required prefer Certified Engineering Technologist or Certified Facility Manager

Strong analytical skill, root cause problem solving and general curiosity
•    Proficient with Microsoft tools - Excel, PowerPoint, Teams, and Word

•    Highly Proficient with Computerized Maintenance Management Systems
•    Knowledge and experience with enterprise productivity systems and dashboards
•    Results oriented, pursues impact with an ability to coach, train, and influence without authority
•    Strong organizational skills, ability to multi-task and work independently and in a team environment
•    Positive attitude and models culture of engagement, respect, and integrity
•    Strong oral and written communication skills including presentation abilities
•    Comfortable in fast paced, dynamic and decentralized environments
•    Encourages and demonstrates collaboration by developing relationships throughout the organization.

 Ability to establish trust and credibility in the field
•  High Level of understanding in Canadian Standards as they relate to Healthcare Operations and Maintenance   

•  Willingness to travel 60% of the time.
•    Requires a minimum of 5 years’ experience in similar role or a management operations role

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.