Share this Job:

Title:  Retail Shift Supervisor

Requisition #:  419887

Calgary, AB, CA, T2M 0L4

Career Area:  Professional & Management

Job Description

Retail Management Role: TIM Hortons specifically (3 Locations)

Why work for us?
     Working schedule - Monday thru Friday 
     Work Life Balance
     Employee meal discounts
     Yearly paid Vacation plus paid STAT Holidays
     Health & Dental Benefits
     Employer matched pension program
     Opportunity for Future Growth
     Guaranteed full time hours
     Recognition programs

Apply to this job if you:
     Demonstrate a passion for guest service and creating exceptional guest experiences
     Pride yourself on building relationships with guests and your team
     Have strong operational experience
     Have a passion for coaching and mentoring and are comfortable delegating tasks
     Enjoy leading a diverse team in a fast-paced environment
     Are able to engage others and develop high performance within your team

Job Responsibilities

  • Coordinate with FSD/DM - Hiring, Layoffs, Terminations
  • Coordinate with FSD/DM to meet targets (Revenue, Food, Labour for TIM Horton Location)
  • Manage / Train / follow-up with all Supervisors
  • Managing the Training Schedule for any new upcoming promotions 
  • Coordinate with Supervisor that Food Safety /REV Standards are compliance 
  • Maintain safety standards at the location
  • Handle Staff questions/Concerns – and work with FSD for Disciplinary actions 
  • Resolve Customer Complaints
  • Coordinate with Franchisee District Manager for any store related training, promotions, and any additional support that is required to run operations smoothly.
  • Maintain proper Payroll Procedures
  • Ensure that a quality service is provided to all our Guests
  • Resolve day to day Operational issues
  • Other Duties Assigned by FSD/ DM


  •      Excel at task delegation and work planning
  •      Able to organize, compose, and review daily financial reports
  •      Manage operational standards and team members
  •      Experience in Scheduling, Staff Positioning, & Conflict Resolution
  •      Customer service background preferred
  •      Previous experience in Quick Service, Clearview an asset (TIMS applications/ systems)
  •      Friendly and outgoing
  •      Positive attitude
  •      Previous management experience preferred




About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.