Title:  Operational Excellence Sr Specialist

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters. 

Job Description

The Senior Manager of Hospitality Excellence, Food is responsible for identifying, developing, and implementing a sustainable outstanding business model and culture across Aramark Canada for Hospitality Excellence.

Responsible for teaching and coaching Aramark policy and process standardization throughout Canada, as well as implementing strategic innovation surrounding automation and improvements for cost effectiveness and increased efficiencies. The goal of this position is to improve productivity, cost control, risk mitigation, and the overall customer experience through standard repeatable processes and automation. This individual will execute the improvement process and, in conjunction with other team members on the Hospitality Excellence team, support transforming change within the operations that integrates strategy, technology and people to drive value for customers and overall Aramark.

In addition, the successful candidate will partner with Business Process Owners (BPOs) across all functions of Financial Shared Services to develop, implement and standardize policies, SOX compliance and metrics for the operations.

Job Responsibilities

•    Support the accounts and teams within the regions to understand the brand standards within food (5 P Process) to assist them to achieve their financial targets.

· Work collaboratively with the Senior Manager of Labour and Pricing to deliver on the national strategy for Food and Labor processes.

· Collaborate and drive standardized processes across functions and teams to implement consistency in the customer experience and achieve operational excellence across Canada through productivity, KPIs, SLAs and delivering on overall objectives
 
•    Conduct process improvement designs, documents, relevant data and partner with trainers, auditors and BPOs to incorporate food process into the educational curriculum

· Plans and drive complex process improvement initiatives to rapidly deliver significant and measurable returns

· Responsible for understanding industry standards and best practices, keeping current with industry trends, and understanding and evaluating complex business functions across processes

· Perform as an advocate, mentor, and change agent to support organizational leaders, their development and improvement efforts; constantly reinforcing the role of “Hospitality Excellence” while establishing and cultivating an environment that encourages problem solving, critical thinking, and innovation
 
•    Reviews metrics to analyze trends and drive discovery projects to ensure established methods and practices are followed; supports with implementing remediation plans as needed. Responsible for the creation of a food quality and process audit and score card to be applied at the Country level. 
 
•    Builds repeatable, scalable processes that are applied consistently across all operations · Leverage cross-functional commonalities to achieve consistency and alignment across the organization.
 
•    Train and develop teams on the ground on Standard Operating Procedures, effective use of systems, tools & dashboards. Drive improvement and accountability

· Support Growth Team with new business pursuits, mobilizations and retention efforts. Responsible for the development of training tools in relation to Aramark’s Food Management Processes. 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Strong analytical skill, root cause problem solving and general curiosity
• Proficient with Microsoft tools - Excel, PowerPoint, Teams, and Word
• Culinary background is considered an asset
• Knowledge and experience with enterprise productivity systems and dashboard
• Results oriented, pursues impact with an ability to coach, train, and influence without authority
• Strong organizational skills, ability to multi-task and work independently and in a team environment
• Positive attitude and models culture of engagement, respect, and integrity
• Strong oral and written communication skills including presentation abilities
• Comfortable in fast paced, dynamic and decentralized environments
• Encourages and demonstrates collaboration by developing relationships throughout the organization. Ability to establish trust and credibility in the field
• Willingness to travel 60% (in field) of the time.
• Requires a minimum of 5 years’ experience in similar role or a management operations role. 

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What We Offer

1. Three weeks paid vacation for all new salaried hires.
2. Comprehensive healthcare benefits coverage. No waiting period! Get coverage for dental expenses, prescriptions, glasses, massage therapy, and more. Your health and well-being are our priority.
3. Self-Directed Pension Plan: For every dollar you put in, Aramark contributes two, allowing you to save for your retirement years.
4. Aramark's Employee Assistance Plan, providing valuable resources for you & your family, ensuring support when you need it most.
5. Employee Resource Groups (ERG’s) Celebrate and support the unique aspects of our diverse employee groups. Join our vibrant ERGs and be part of a community that values you.
6. Educational Assistance: We provide financial support towards formal education, that aligns with your work skills.