Title:  Support Services Manager - Healthcare

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

Job Description

What We Offer You

Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable.
Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

Aramark Canada is looking for a Support Services Manager with experience in the areas of Food Services, Housekeeping, Laundry Services for an opportunity to service a Healthcare Facility in the Vancouver area.
Reporting to  District Manager, the Support Services Manager is responsible for the food and facilities contract at the site including its financial accountability, and compliance with the standards established by Aramark, regulatory agencies and client. 

Job Responsibilities

•    Establishes and maintains effective working relationships with other departments to provide a unified food service experience for residents, visitors and employees. 
•    Ensures compliance to food safety, sanitation, and overall workplace safety standards. 
•    Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities. 
•    Provides overall direction and manages performance for all Supervisors and front-line employees, ensuring employee development, engagement and compliance with human resource related policies and standards.
•    Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling. 
•    Develops operational component forecasts and can explain variances. Responsible for component's accounting functions. 
•    Responsible for ordering, Inventory, Menu Development, Production Planning 
•    Maintains and Verifies Employee work schedules through web-based payroll tracking systems
•    Assists Food Service Supervisor in ordering, Inventory, Menu Development, and Production Planning 
•    Monitors and Verifies Accounting Documentation through web-based systems.
•    Follows Union CBA terms eg. seniority /scheduling standards and policies 
•    Prepares annual budget with ongoing review, monitoring and approval of all revenues and expenses
•    Develops and maintains strong leadership team
•    Ensures compliance with Aramark audits and Business Conduct Policy
•    Responsible for all aspects of menu and nourishment cycle development and evaluation in conjunction and collaboration with site Dietitian and Aramark Corporate Menu Development team
•    Investigates resident, family, and employee concerns and complaints with focus on follow up and appropriate resolution.
•    Performs all other duties as required

Qualifications

•    Bachelor's Degree or Diploma in relevant field.
•    Membership to CSNM is required
•    Basic Housekeeping Experience or full EVS experience as an asset
•    Menu management, balancing a budget and working within assigned operational costs / budget 
•    Requires a minimum of 5+year’s progressive experience managing operations with financial and operational responsibility for the sites / departments
•    Computer savvy with Excel, Word and Outlook
•    Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
•    P&L accountability and/or contract-managed service experience is desirable.
•    Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.
•    Mandatory background check process is a requirement for all qualified candidates. 

Education

Compensation Data

Salary Range (based on experience): $67,980-$85,490 CAD/year