Title:  Assistant Support Services Manager

Job Description

Assistant Support Services Manager works as part of a management team in food and nutrition services performing tasks such as training, coaching and administrative duties for employees and residents of Age Care Harmony Court. Follows proper food handling procedures.  Maintains production records and ensures audit compliance. Assists on Resident floors/units as required. Organizes catering and special events as required.  Works with minimal supervision and accomplishes tasks in a fast-paced environment following departmental guidelines. The Assistant Manager performs the responsibilities of the position consistent with Aramark’s operational policies as well as within the legislative and regulatory standards set out in the applicable Provincial and Municipal Acts. 

Job Responsibilities

• Support daily operations of food services, housekeeping, and resident laundry.
• Conduct or delegate regular audits (Food Safe, housekeeping, safety, cleaning standards).
• Ensure compliance with Aramark, client, and regulatory policies (WHMIS, OH&S, QA, H&S).
• Participate in HR functions: recruiting, onboarding, training, coaching, scheduling, payroll, and performance management.
• Lead or support staff meetings, resident/family councils, and client meetings.
• Address resident, family, and staff concerns with timely follow‑up and resolution.
• Oversee daily work assignments and fill staffing gaps as needed.
• Maintain accurate production schedules, menus, logs, and documentation (HACCP, temps, waste, equipment checks).
• Monitor cleanliness and ensure SOPs and cleaning schedules are followed.
• Manage inventory, ordering, receiving, and invoice entry.
• Support menu development, special events, and product evaluations.
• Ensure safe work practices, investigate incidents, and implement corrective actions.
• Build strong relationships with residents, staff, and client partners.
• Act as interim manager during SS Manager absences.
• Perform other duties as required to support operations.

Qualifications

Mandatory:

•    Excellent communication skills both verbal and written.
•    Must successfully complete the required training program within the defined probationary period.
•    Must have the ability to communicate effectively with residents, customers, and co-workers.
•    Must have the physical capabilities required for light lifting and constant walking.
•    In addition, incumbent must be flexible and adapt easily to changes in schedule, work assignments and environment.  Must be willing and capable of working in fast paced environment.
•    Must provide clear Criminal Record Check

Preferred:

Minimum 2-year College Diploma with a Management, Hotel/Restaurant or Dietetic specialty.
(b)    Provincial or other vocational or professional certification or degree:
Food Safe Certification an asset.  Cooking certification not required but an asset.
(c)    Previous Experience Required:
2 to 3 years’ experience in Management or Supervision in a Healthcare environment.
(d)    Special skills/training needed to perform job or operate equipment:
•    Word, Office and Excel knowledge is required

Education

About Aramark

What We Offer You 

• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being. 
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters. 
• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster. 
• Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it. 
• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another. 
• Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable. 
• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies. 
• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations. 
• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all. 

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.