Title: Dietary Worker
Brooks, AB, CA, T1R 1K9
Job Description
The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Job Responsibilities
• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
• Uses software to record patient orders
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
• Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
• Previous customer service and/or call center experience preferred
• Experience in food service, as a dietary clerk, or in a related field preferred
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm.
• Must be flexible and adaptable to change.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Key Responsibilities
Food Preparation & Service
- Assist with the preparation of meals, snacks, and beverages according to planned menus
- Portion and serve food in accordance with dietary guidelines and residents’ individual care plans
- Assemble meal trays accurately and efficiently
- Deliver meals to dining rooms or resident rooms as required
- Assist residents during mealtimes when needed (e.g., opening packages, setting up trays)
Dietary Compliance
- Follow specialized diet orders (e.g., diabetic, low sodium, pureed diets)
- Ensure all food handling meets health, safety, and sanitation regulations
- Maintain knowledge of residents’ allergies and dietary restrictions
Cleaning & Sanitation
- Clean and sanitize kitchen equipment, work surfaces, and dining areas
- Wash dishes, utensils, and cooking equipment
- Follow infection control and food safety procedures
- Dispose of waste and maintain a clean and organized workspace
Customer Service
- Provide courteous and respectful service to residents and staff
- Respond to resident needs and preferences in a timely manner
- Support a pleasant dining environment
Qualifications
Education & Experience
- High school diploma or equivalent preferred
- Food Safe / Food Handler certification (required or willingness to obtain)
- Previous experience in food service or healthcare is an asset
Skills & Abilities
- Knowledge of basic food preparation and sanitation practices
- Ability to follow instructions and work as part of a team
- Strong attention to detail, especially with dietary restrictions
- Good communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
Working Conditions
- Standing and walking for extended periods
- Lifting and carrying food trays, supplies, or equipment (up to [X] lbs)
- Exposure to hot and cold environments (kitchens, refrigerators)
- Shift work, including evenings, weekends, and holidays
Personal Attributes
- Compassionate and patient when working with seniors
- Reliable and punctual
- Positive attitude and willingness to learn
Additional Requirements
- Criminal record check (as required for working with vulnerable populations)
- Immunizations and health screening per facility policy