Title:  Account Management Manager

Job Description

As an Account Manager, you will play a pivotal role in driving value for our QUASEP program members by leveraging a proactive, data-driven approach to supplier and client analysis. Using strategic management tools and insights, you will support and grow member engagement within the program. This role is based out of our Montréal, QC regional office, offering complete flexibility for remote work.

Job Responsibilities

• Client Analysis and Program Support: Conduct in-depth data analysis to enhance support for current QUASEP clients, leveraging your analytical capabilities, service-oriented mindset, and commitment to maintaining and advancing client satisfaction.
  
  
• Account Growth and Development: Actively pursue opportunities for account expansion and increased client participation within the program.
  
  
• Client Relationship Management: Provide comprehensive client support via phone, online platforms, and in-person visits. Facilitate supplier consultations, conduct business reviews, and utilize operational tools to foster strong, lasting client relationships.
  
  
• Client Retention and Revenue Protection: Focus on cultivating and sustaining strong relationships with high-revenue clients, building strategic agreements with key accounts, and proactively managing agreement renewals to ensure long-term client retention and program success.
  
  
• Data Accuracy and Issue Resolution: Review and verify data transmissions, investigate any reporting gaps or issues, and collaborate with relevant teams to resolve discrepancies promptly. 
  
  
• Stakeholder Communication: Engage frequently with Aramark Supply Chain Management and other CPS/QUASEP team members, ensuring alignment and streamlined support for QUASEP initiatives.
  
  
• Industry Presence and Networking: Enhance QUASEP’s visibility in the industry by representing the organization at corporate and industry events, cultivating relationships, and expanding industry networks. 
  
  
• Market Strategy and Communication: Contribute to QUASEP’s overall market and communication strategy by providing up-to-date market insights and participating in the development of business tools and marketing materials. 
  
  

Qualifications

• College or University graduate in Foodservice Management, Administration or Marketing preferred
• Minimum 3 years experience as purchasing or sales coordinator in institutional foodservice or hospitality setting.
• Bilingual in French and English (written and spoken)
• Strong analytical/critical thinking skills and time management 
• Perceptive, strategic, innovative, driven, and flexible
• Outstanding relationship building and strong communication skills (oral and written) 
• Excellent computer skills, including MS Office Suite and CRM software
• Must demonstrate a minimum of Level 2 MS Excel proficiency
• Self-motivated and autonomous
• Knowledge of senior living, hospitality and foodservice market players and logistics 

À propos d’Aramark

Aramark (NYSE : ARMK) évolue dans le secteur du service à la clientèle touchant l’alimentation, les installations et les uniformes, partout où les gens travaillent, apprennent, se rétablissent et s’amusent. Unis par la passion de servir, nos employés, au nombre de plus de 270 000, offrent des expériences qui enrichissent et soutiennent la vie de millions de gens dans 22 pays à travers le monde chaque jour. Aramark est reconnue parmi les entreprises les plus admirées selon le magazine Fortune et comme l’une des plus conformes à l’éthique dans le monde par l’Ethisphere Institute. Pour en savoir plus, visitez le www.aramark.com ou connectez-vous à nous sur Facebook ou Twitter.

Complete Purchasing Services (« CPS »), une division d’Aramark, fait figure de proue parmi les fournisseurs de solutions en fait de chaîne d’approvisionnement au Canada, et s’associe à ses organisations partenaires depuis 1975. Nos clients regroupent des établissements de soins de longue durée, des collectivités pour aînés, des habitations collectives, des camps, des écoles et plusieurs autres regroupements. Apprenez-en davantage au www.ecps.ca

QUASEP est un programme d’approvisionnement multifournisseur spécialement conçu à l’intention de l’industrie de l’accueil. Restaurants, hôtels, clubs de golf, services de traiteur, pâtisseries et plusieurs autres types d’entreprises constituent le principal de nos membres. Apprenez-en plus www.quasep.ca

About Aramark;

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Complete Purchasing Services (“CPS”), a division of Aramark, is a leading supply chain solutions provider in Canada and has been a partner to its member organizations since 1975. Our client members include long term care homes, senior living retirement communities, group homes, camps, schools and many others. Learn more at www.ecps.ca

QUASEP is a multi-supplier purchasing program designed specifically for the hospitality industry. Our members include restaurants, hotels, golf clubs, catering companies, bake shops, etc. Learn more at www.quasep.ca